Shipping Policy

At Cocolina, we are committed to providing fast and dependable delivery throughout the United Kingdom. Please review the shipping information below. All delivery timeframes are estimates based on historical order data and are provided for guidance only. Actual delivery times may vary due to external factors.

Order Processing Time (Handling)

  • Order processing begins as soon as your order is placed.
  • Orders are typically processed within 1–5 business days (Monday to Friday, excluding public holidays).
  • Orders placed after the daily cut-off time of 12:00 AM (GMT) will be processed on the next business day.

Shipping Time (Transit)

  • Once your order has been processed and dispatched, delivery usually takes an additional 1–5 business days (Monday to Friday, excluding public holidays).
  • Delivery times may vary depending on your location within the United Kingdom.

Total Estimated Delivery Time

  • Total delivery time = processing time + shipping time
  • Estimated delivery is approximately 2–10 business days from the date the order is placed.
  • All delivery estimates are based on previous orders and are intended as a general guideline only.

Shipping Destinations

  • Cocolina currently delivers exclusively within the United Kingdom.
  • Free shipping is offered on all orders, with no hidden charges.

Delivery Carrier

All UK orders are delivered via Royal Mail, ensuring a reliable and efficient delivery service.

Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
  • You can monitor your delivery at any time using our Track My Order page.
  • If you do not receive tracking details or experience any issues, please contact our support team for assistance.

Updating Your Shipping Address

  • If you need to update or correct your delivery address, please contact us within 24 hours of placing your order via support@cocolina.co.uk or by phone at +31 85 060 5072.
  • Address changes can only be made before the order has been shipped. Once dispatched, changes are no longer possible.

Order Cancellations

  • You may cancel your order at any time before it has been shipped.
  • If your order has already been dispatched, you may still exercise your 14-day right of return in accordance with our Return and Refund Policy.

Possible Delivery Delays

  • Public holidays may affect processing and delivery schedules, as couriers may operate with reduced services.
  • Incorrect or incomplete address details can result in delivery delays.
  • In rare circumstances, deliveries may take longer than expected. If this occurs, please contact us and we will assist you promptly.

Damaged Deliveries

  • If your parcel arrives visibly damaged, please refuse delivery and notify us immediately.
  • If the parcel was delivered in your absence and arrives damaged, contact our customer support team so we can advise you on the next steps.

If you have any questions regarding shipping or delivery, please contact us using the details below:

Address: Newtonlaan 115, 3584 BH, Utrecht, Netherlands
Email: support@cocolina.co.uk
Telephone: +31 85 060 5072

Company Name: GTE Brands B.V.
Store Name: Cocolina
Chamber of Commerce Number: 81637810
VAT Number: NL862165520B01

Opening Hours:
Monday–Friday: 8:00 AM – 6:00 PM (GMT)
Saturday–Sunday: Closed
Public Holidays: Closed