Privacy Policy

Last updated: November 20, 2025

Cocolina operates this website and online store, including all related tools, features, products, content, and services (collectively, the “Services”). Our store is powered by Shopify, which allows us to provide these Services to you. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with the Services.

If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy will apply to matters relating to personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy and how your personal information is processed.

Personal Information We Collect

“Personal information” refers to information that identifies you or can reasonably be linked to you. It does not include anonymised or aggregated data. Depending on how you interact with our Services, your location, and what is permitted by law, we may collect or process the following categories of personal information (including inferences drawn from this data):

  • Contact information, such as your name, billing and shipping addresses, email address, and phone number.
  • Payment and financial details, including payment method, transaction details, and payment confirmations. Card details are processed securely by our payment providers.
  • Account information, such as login credentials, security details, and preferences.
  • Order and transaction data, including products viewed, added to cart, purchased, returned, exchanged, or cancelled, as well as order history.
  • Customer communications, including messages sent to our support team or other interactions with us.
  • Device and technical information, such as IP address, browser type, device identifiers, and network data.
  • Usage data, including how you navigate and interact with our website, features used, and time spent on pages.

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, create an account, browse our website, or contact us.
  • Automatically through cookies and similar technologies when you use our Services.
  • Service providers that support our operations or process information on our behalf.
  • Third parties and partners involved in analytics, marketing, or technical integrations.

How We Use Your Personal Information

Your personal information may be used for the following purposes:

  • Providing and improving our Services, including order processing, account management, shipping, returns, exchanges, and personalising your shopping experience.
  • Marketing and advertising, such as sending promotional communications or showing relevant advertisements, where permitted.
  • Security and fraud prevention, including verifying accounts and preventing unauthorised or fraudulent activity.
  • Customer support and communication, including responding to enquiries and maintaining our relationship with you.
  • Legal and compliance purposes, such as meeting regulatory obligations and enforcing our terms and policies.

How We Share Personal Information

We may disclose your personal information for legitimate business purposes, including:

  • With Shopify and trusted service providers such as payment processors, logistics partners, IT providers, and hosting services.
  • With marketing and analytics partners to improve our advertising and website performance.
  • When you authorise or request such sharing (for example, social media integrations).
  • With affiliated companies within our corporate group.
  • In connection with business transactions, legal obligations, or regulatory requests.

Shopify’s Role

Our online store is hosted by Shopify, which independently collects and processes certain personal information. To learn more about Shopify’s data practices or to exercise privacy rights related to Shopify, please review the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Third-Party Websites

Our Services may include links to third-party websites. We are not responsible for the privacy practices, content, or security of external sites. We encourage you to review their privacy policies before sharing personal information.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age of majority. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal information. However, no system is entirely secure. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access or know what personal information we hold
  • Right to request deletion
  • Right to correct inaccurate information
  • Right to data portability
  • Right to manage communication preferences or unsubscribe from marketing

UK and EEA residents may also have the right to:

  • Object to processing
  • Request restriction of processing
  • Withdraw consent at any time

You may exercise your rights by contacting us using the details below or through the Shopify Privacy Portal.

Complaints

If you have concerns about how your personal information is handled, please contact us first. You also have the right to lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available here.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK or EEA. Where this occurs, we rely on recognised legal safeguards, such as Standard Contractual Clauses, to ensure adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page along with an updated revision date.

Contact Information

Address: Newtonlaan 115, 3584 BH, Utrecht, Netherlands
Email: support@cocolina.co.uk
Telephone: +31 85 060 5072

Opening Hours:
Monday–Friday: 8:00 AM – 6:00 PM (GMT)
Saturday–Sunday: Closed
Public Holidays: Closed

Business Information

Company Name: GTE Brands B.V.
Store Name: Cocolina
Chamber of Commerce Number: 81637810
VAT Number: NL862165520B01